SHIPPING POLICY

DOMESTIC SHIPPING (NIGERIA)

  • All domestic orders are processed and shipped within 5–10 working days, unless stated otherwise (e.g., pre-order items).
  • A tracking number will be provided once your order has been dispatched.

INTERNATIONAL SHIPPING

  • International orders are shipped within 5–20 working days, unless a pre-order ship date is provided.
  • Please note that delivery times may vary depending on the customs process in your country.
  • Shipping costs for international orders are calculated based on the destination at checkout.

DUTIES, TAXES & CUSTOMS

  • Customers are responsible for any import taxes, duties, or customs fees that may be applied by local authorities.
  • These charges are not included in the purchase price or shipping cost and may be billed to you separately by the courier.
  • Urban Authentic has no control over these charges and cannot predict their exact amount.

REFUSAL TO ACCEPT SHIPMENT

If you refuse to accept a shipment from us, you will still be responsible for:

  • The original shipping charges
  • Any return shipping fees incurred by the courier

PRE-ORDERS

  • If your item is marked as a pre-order, please refer to the estimated shipping date provided on the product page.
  • All items in your order will ship together unless otherwise arranged.

ADDITIONAL NOTES

  • By placing an order with Urban Authentic, you agree to our Terms of Sale.
  • For further assistance, please contact our customer support team.